How To Order and Pay
| Returns/Exchanges
| Damaged Goods
| Delivery Time
Shipping Costs
| Sales Tax
| Privacy Policy
| Our Guarantee
| Email List
How To Order and Pay:
Orders can be submitted online with a credit card: we accept Visa and MasterCard.
Orders sent via fax, mail, phone or email may be paid for with a check, bank-draft or money order, however,
orders do not ship until payment clears (3-10 business days).
Phone (toll free): 1 888 HAE NOW8 (1 888 423 6698) - ext. 1. Hours: M-F 9:00-5:00 PST
Fax (toll free): 1 888 423 8845
Returns/Exchanges:
All our items are carefully inspected before being shipped. However, if for any reason you are not satisfied, we offer a 30-day
FREE return/exchange policy. A pre-paid mailing label is enclosed with every order, along with instructions for return. Simply drop off your package at a FedEx Ground location. Allow up to 15 days for the credit to go through.
FREE Returns/Exchanges do not apply to sale/special items
Please note:
- Returned clothing must be unused, unwashed, unaltered and un-scented.
- Shipping charges incurred on returned items are not refundable.
- Exchanges do not incur additional outbound shipping charges.
- Please include the new item information, and your credit card number or check for price difference, if any.
Damaged Goods:
If goods arrive damaged, please let us know immediately.
Please inspect to ensure your order is correct and make any claims within
15 days for a replacement or your money back.
Delivery Time:
Most of our items are in stock and will ship within 48 business hours. If there is an unusual delay expected for shipping (over one week) we will contact you and you may cancel your order if you choose. Please note we are also bound by FedEx delivery times and shipping holidays, e.g. FedEx does not do home delivery on Mondays.
Shipping Costs:
| Items Subtotal | *FedEx Ground | FedEx Express
(2-day) |
| Upto $35.00 | $7.95 | $19.95 |
| $35.01 - $75.00 | $8.95 | $24.95 |
| $75.01 - $150.00 | $10.45 | $29.45 |
| $150.01 - $250.00 | $11.95 | $34.95 |
| $250.01 - $400.00 | $14.95 | $49.45 |
| $400.01 - $650.00 | $18.95 | $69.95 |
| $650.01 and up | Free Shipping | $89.95 |
*We usually ship FedEx Ground (1-5 business days), although sometimes small orders may be sent by US Priority Mail.
FedEx Express (2-day) shipping is available at an additional charge. No orders can be shipped to P.O. box addresses.
Shipping outside the contiguous United States incurs an additional charge, and special shipping requirements apply for APO addresses.
Sales Tax:
There is no tax on orders shipped to addresses outside CA.
A Sales Tax of 7.25% applies to all orders shipped to CA addresses.
Privacy Policy:
We take your privacy and security seriously.
Hae Now does not rent, sell, or share your personal information with other companies or people.
Our Guarantee: Our tees are certified by Skal, the independent agency approved by US Govt. for organic standards.
Our customers' satisfaction is important to us. We make every effort to satisfy you and go the extra mile to earn your repeat business.
Email List:
Typically we send out no more than 4-6 emails a year. Every email contains an un-subscribe option.
To be removed from the list, simply follow the link included in the email. Please note that it may
take up to two weeks for the address removal to be effective.
You may also go to our link and place 'subscribe' or 'unsubscribe' in inquiry box.
